Frequently Asked Questions

General

All of our shipments are currently sent out through Canada Post. Products that have been shipped are the responsibility of the shipping company. However, if you are experiencing problems with shipping please contact us and we will do what we can on a case to case basis.
Orders are shipped within 1-2 business days. Orders made on the weekend are shipped out Monday morning.

Switches being lubed are shipped the day after completion.
Once orders are fulfilled and shipped, you will receive another email notification containing tracking info. The order confirmation email received after placing your order does NOT contain the tracking information.
We can do this as long as your order has not been shipped yet. Just send us an email or shoot us a message on discord with your order number and what products you'd like to add. We'll confirm with you once the changes are made and you will receive a separate email to complete your purchase.
Yes!  For customers in BC we offer free local pickup in Port Moody at the Port Moody Recreation Complex Parking Lot. Simply choose "Local Pickup (See FAQ 1st)" during checkout.
Address: 300 Ioco Rd, Port Moody, BC V3H 2V7
Taking the skytrain? Let me know and we can meet at Moody Centre Station instead.
We will get in contact with you within 1 - 2 days once your order is ready for pickup to arrange a time to meet.
Note: Products are not kept at this location.
Omega Keys is not responsible for customs or taxes applied to your order. All fees imposed by the customs agency during or after shipping are the responsibility of the customer (this includes tariffs, taxes, duties, etc).

Flat Rate Standard Shipping

The Delivery ETA is 2-12 Business Days
Our Flat Rate Standard Shipping option comes with two tracking numbers for our customers outside of BC. The (1) Chit Chats Tracking number and the (2) Canada Post Tracking number.

The Chit Chats tracking number - received in the shipping confirmation email - will track the entire journey of your package. The Canada Post tracking number will only begin tracking your package once it enters its destination province. *
*Please be aware: the Delivery ETA on the Canada Post tracking number is inaccurate. Please do not refer to the Canada Post tracking number for Delivery Date ETA.
With Flat Rate Standard Shipping, your package goes through 2 shipping companies; Chit Chats and Canada Post.

To speed up the process, Chit Chats pre prints their Canada Post shipping labels before leaving the regional distribution center in BC which prompts the "Electronic Information Submitted by Shipper" Notification. This means that Chit Chats currently has your order in transit to the destination province.
Once in the Destination province, Chit Chats will hand-off your order to Canada Post to complete the last mile of delivery. At this point your Canada Post tracking number will update (along with the Chit Chats Tracking Number).

Because of the timing of the Canada Post shipping label being printed, the delivery ETA displayed on the Canada Post tracking number is inaccurate. Please do not plan around the delivery ETA displayed.

Group Buys

Group Buys are a method of sale similar to a pre-order. Payments are collected ahead of time in order to submit a bulk order to a manufacturer for production. The timeline of the group buys of when the order was place to when it's shipped out can range from a couple weeks to several months. Please see the specific Group Buy product page to see an estimated timeline for production and shipment.
With the nature of Group Buy, we cannot allow refunds after the submission of the order to the manufacturer. Refunds may be made available on a case-by-case basis at our discretion.
When a group buy does not reach its MOQ, we will be refunding the full amount to all participants.

Services

All supplies being shipped to us for service goes directly to our PO box in Coquitlam. Please address your package as followed:

Omega Keys
PO Box 64783 Rpo Sunwood Square 
Coquitlam BC V3B 0H1
Bottom Housing: Rails, Center Post Linear
Stem: All sides
Tactile Stem: Tactile Legs untouched, all other sides lubricated
Spring: Entire spring with Krytox 105
We can do that! Just leave a note in the comment section stating what you want us to lube/not lube and we'll handle the rest. We will contact you if any more information is ever needed.
For the Bring Your Own Lube (BYOL) option, we ask that at least 1mL of lube is provided for every 100 switches shipped to avoid any shortages.
Don't worry about sending too much. All leftover lube will be shipped back to you.

Ex. 50 switches = 1mL, 100 switches = 1mL, 150 switches = 2mL, 200 switches = 2mL.
Yes! This is no problem at all. If you are doing this, all you need to do is set your Shipping Address as our PO Box.
The Shipping Address should be filled as so: Omega Keys PO Box 64783 Rpo Sunwood Square Coquitlam BC V3B 0H1